Orders & Returns
All orders placed on the MyTraveller.shop site are 100% guaranteed to be delivered within 7 working days. The order will, under normal circumstances, be fulfilled and shipped on the business day following the day on which the order is received.
In case the customer needs to cancel an order which has been placed, the customer may do so before the order is fulfilled and shipment has taken place. Once the order has been shipped, the customer cannot cancel the order.
In case of order cancellation, Afforio Enterprises will issue a Credit Note or Gift Certificate to the customer which the customer can use to purchase other products from the MyTraveller.shop site.
In case any of the items in your order are damaged or defective, you could either request for a replacement or a refund within 5 business days of receiving the order.
This process can be done via a few simple steps:
Step 1: Within 5 business days of receiving the order, follow one of the following steps:
- Contact our Customer Support team via email firstname.lastname@example.org
- Call our customer care at .
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will be responsible to pick up the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.In case any of the items in your order are damaged or defective, you could either request for a replacement or a refund within 5 business days of receiving the order.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund the full amount to you.
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 5 business days of order delivery.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.